The purpose of this research is to study the level of emotional intelligence among executives in \r\nsmall and medium sized enterprises particularly from the manufacturing sector. SMEs have \r\nproblems in attracting and retaining their employees. For the purpose of the study, the GENOS \r\nEmotional Intelligence questionnaire developed by Palmer and Stough (2001) has been used. A \r\ntotal of 96 employees from different manufacturing sectors took part in the survey. It was found \r\nthat emotional intelligence did not have a significant relationship with organizational citizenship \r\nbehaviour. Results from the study show that employees in the SMEs do experience some kind of \r\nexperiences that affect their working attitudes. The initial study provides many insights especially \r\nto the areas where respondents show a low level of emotional intelligence. The low level of \r\nemotional intelligence is related to the nature of work involved especially when it involves a high \r\nlevel of stress.
Loading....